1. Introduction & Who We Are
Floof Digital Consulting LLC ("Floof Digital," "we," "us," or "our") is an operational and engineering consulting firm based in Indiana, United States. We provide operational consulting, cloud organization, cloud computing, project management, SCRUM delivery, and Lean Six Sigma services to growth-stage companies.
This Privacy Policy explains what information we collect through our website at floofdigital.com (the "Site"), how we use it, who we share it with, and the choices you have. By using the Site, you agree to the practices described in this policy.
2. Information We Collect
Information You Provide Directly
When you contact us through the Site — for example, via our contact form — we collect the information you choose to share, which may include:
- Your name and business name
- Email address and phone number
- The contents of your message, including any details about your business or project
Information Collected Automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies, including:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, referring URLs, and interactions with the Site
Information from Business Engagements
If you become a client, we may collect additional information needed to deliver our services — such as billing details, business contact information, and access credentials you grant us to your systems or cloud environments. Client engagement data is governed by the terms of your consulting agreement with us in addition to this policy.
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide our consulting services
- Communicate with you about projects, proposals, and engagements
- Understand how visitors use the Site so we can improve it
- Measure the effectiveness of our marketing and advertising
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Cookies & Tracking Technologies
The Site uses cookies and similar technologies for the following purposes:
- Essential: Required for the Site to function properly.
- Analytics: We use Google Tag Manager and Google Analytics to understand how visitors use the Site — page views, traffic sources, and engagement.
- Marketing: We may use advertising pixels and tags (such as those from Google and Meta) to measure the performance of our marketing campaigns and reach relevant audiences.
You can control cookies through your browser settings, including blocking or deleting them. Disabling certain cookies may affect how parts of the Site function. You can also opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.
5. How We Share Information
We share personal information only in the following circumstances:
- Service providers: Vendors who help us operate the Site and our business — including Cloudflare (website hosting and security), Formspree (contact form processing), and Google (tag management and analytics). These providers process data on our behalf and are not permitted to use it for their own purposes beyond providing their services.
- Advertising platforms: Aggregated or pixel-based data may be shared with advertising platforms such as Google and Meta to measure campaign performance.
- Legal requirements: When required by law, subpoena, or legal process, or to protect our rights, safety, or property.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:
- Contact form inquiries: Retained while we evaluate and respond to your inquiry, and for up to 2 years afterward.
- Client engagement records: Retained for the duration of the engagement plus 3 years.
- Billing and transaction records: Retained for 7 years as required for tax and accounting purposes.
- Analytics data: Retained per the configured retention settings of our analytics providers.
7. Data Security
We take reasonable technical and organizational measures to protect your information, including encryption in transit (HTTPS across the entire Site), access controls, and limiting data collection to what we actually need. That said, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate information.
- Deletion: Request that we delete your personal information.
- Opt-out: Opt out of marketing communications at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information (we do not sell personal information). Visitors from the European Union have rights under the GDPR, including data portability, restriction of processing, and objection to processing.
To exercise any of these rights, email us at derek@floofdigital.com. We will respond within 30 days.
9. Children's Privacy
Our services are directed at businesses and business professionals. The Site is not intended for individuals under 18, and we do not knowingly collect personal information from anyone under 18. If we discover we have collected such information, we will delete it promptly.
10. Third-Party Links
The Site contains links to external websites, including client sites and partner platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last Updated" date above. Material changes will be noted prominently on the Site.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Floof Digital Consulting LLC
Email: derek@floofdigital.com
Web: floofdigital.com